about hamaya internet-over service

You can buy our items via internet–over service.
If you wish to delivery in Japan, please go to "Delivery in Japan"

⇒Go to Japan site

Please order after read and agree with our payment method, return and refund policy.

After ordering, if you don’t receive our reply, please contact us

非常抱歉,本店不能用中文给您答复。故请用英文询问。
您的订货,询问的地方都请使用英文。拜托了!



International shipping

application form

  1. your name
  2. your address of the destination
  3. your phone number
  4. product number, color, amount
  5. paying method (credit card payment or bank transfer)

フォーム

paying method

credit card payment
PayPal


Spuare


We accept Visa, MasterCard, JCB and AMEX.

  1. Please tell us your card company. Visa, MasterCard, etc…).
  2. After we accept your order, we went you an email.
  3. In case you use JCB or the credit card issued by foreign companies, you need to pay with paypal.
  4. We ship the items after we confirm the all steps are finished.
 
paying method
Gunma Bank Co, ltd.
Bank transfer Account information
Gunma Bank Co, Ltd. Nakanojo branch
Saving 105743
HAMAYA *All bank charges must be paid by the customer.
Japan Post Bank
HAMAYA
account number
00550-4-31421
account number method using internet
00550-31421

We ship to overseas.
If you use international shipping, the shipping fee and the insurance must be charged by the customer.
In case of international shipping, we use EMS or FedEx.
Tax (8%) free.

about insurance
You can use “insurance program” of EMS.
If you don’t mention about the insurance program, we ship without it.

About EMS
below 20,000 yen ¥0
over 20,000 yen - below 40,000 yen ¥50
over 40,000 yen - below 60,000 yen ¥100
every 20,000 yen +¥50

The paying way is limited to paypal service.
The shipping fee for repair also must be charged by the customer.

please note that our guarantee service is different in case of the international shipping.
please read below.

if you receive faulty items, we accept to repair and replace as guarantee service for 1 year.

when you ship the faulty items to Japan from foreign countries, the purchaser must pay shipping fee.

if, because of being defective, the items needs to be repaired or replaced, we pay the shipping fee from Japan to your country. except for the case of incorrect use.

in case of incorrect use, the purchaser must pay shipping fee between japan and your country.
once purchased, no product may be returned and replaced because of the purchaser's personal preferences.

The paying way is limited to paypal service.
The shipping fee for repair also must be charged by the customer.
Please be sure that the content of guarantee is different in case of international shipping.


You can choose the transfer company, EMS or FedEx.

About EMS Shipping charges
Hong Kong ¥1,100~
California ¥1,500~
Germany ¥1,800~
Australia ¥1,500~


If you choose FedEx, please inform us your ZIP CODE, which is required when we inform you the estimate.

About Fed Ex Shipping charges
Hong Kong ¥8,740~
California ¥8,230~
Germany ¥8,670~
Australia ¥7,960~


To import celluloid glasses may be prohibited in some countries. Please contact the government about it in your country.

Our guarantee for internet-over service.

If you receive faulty items, please let us know.
if we receive notice of such defects during the warranty period, for optical frames; 1 year,
for cases and accessories; maximum 6 months, we will repair or replace products which prove to be defective.
In detail, please ask us.


The appointmented date of delivery

If we have stocks, we ship the items in two days.
If we don’t have stocks or the product to be processed, we will ship the items after they are arrived.

We’ll announce you the estimated delivery date.

Our guarantee for internet-over service.

If you receive faulty items, please let us know.
if we receive notice of such defects during the warranty period, for optical frames; 1 year,
for cases and accessories; maximum 6 months, we will repair or replace products which prove to be defective.
If you use international shipping, the shipping fee must be charged by the customer.

If you don’t pay for the insurance, we ship without insurance
In detail, please ask us.

If you use international shipping, the shipping fee and the insurance must be charged by the customer.

About return, exchange and refund.

You can return the items except for lenses and ordermade items, within 8 days after the items arrived. Unused items only.

We refund via PayPal.
Shipping fee and ant charge must be paid by the customers.
The amount which is equal to shipping fee and any charge will be subtract from the refund amount.

We refund via bank transaction.
The bank charges incurred for refund, return shipping cost and shipping fee for the new items  must be paid by the customers.

Refund amount= items fee-shipping fee for the new items-the bank charge incurred for refund.


Our privacy policy

We are handling the personal information not to leak to a third party,
excluding the case public institutions give the direction.

Act on Specified Commercial Transactions

selling agency
HAMAYA  Inc
1756-2, Nakanojo, Nakanojo, Agatsuma, Gunma 377-0424, JAPAN.
Tel: 0279-75-0808
Fax:0279-75-2191
Mail: info@hamaya-shop.jp
person incharge of web site
Kotaro Kemmochi
the charge which you must pay
except for item fee
The delivery fee, the charge of C.O.D, the transfer fee.
the deadline of payment
(Ⅰ)Bank transfer and credit card
Before we finish the preparation for shipment.
We send the items within 2days after we recognize your payment.

(Ⅱ)Credit card payment
We accept the card company below.
Please let us knowthe type of credit card.
We will guide you through thePayPalorsquare, depending on the type of your card.

PayPal invoice
VISA/JCB/Master Card/American Express

Square invoice
VISA/JCB/Master Card/American Express

(Ⅲ)Cash on delivery(yamato transport corp)
When you receive the items.
We accept the card company below.
VISA/MASTER CARD/JCB/AMERICAN EXPRESS/DC/DINERS/Debit
UC/AEON/MUFG CARD/UFJ CARD/NICOS/TOKYU CARD TOP
※Japan only
how can I order?
You can order by e-mail.
the date of delivery.
If we have stocks, we ship the items in 2 days
If we don’t have stocks, or the items need to be customized,
We’ll announce you the estimated delivery date.
the payment method
Bank transfer.
credit card payment.
cash on delivery.※Japan only
about return and replace
When you receive the defective items, please send the items within 8 days after you receive them.
when you want to return or replace the items due to your personal preference, please send the items within 8 days after you receive them. The charge must be paid by the customers.
You cannot  return or replace the items which are lenses, ordermade items or use goods.
You must apply for return or replace in 8 days by e-mail.
The shipping fee is charged to us, in case the items is defective, is charged to the customers, in case the reason is the customers’ personal preference.
The way of refund
We refund via bank transaction or PayPal.
The bank ( or PayPal ) charges incurred for refund, return shipping cost and shipping fee for replace must be paid by the customers.
Refund amount= items fee-shipping fee for the new items-the bank charge incurred for refund.

 

hamaya stor infomation

1756-2, Nakanojo, Nakanojo, Agatsuma,
Gunma 377-0424, JAPAN

Open   Ten am to seven thirty pm

closed Irregular holidays

E-mail info@hamaya-shop.jp




レクス

230-1, Ootsu, Naganohara, Agatsuma,
Gunma 377-1308, JAPAN

Open   Ten am to seven pm
closed Irregular holidays